Terms & conditions

About these terms

These terms of use govern your access to and use of the Hut & Tide website at www.hutandtide.co.uk and the services we provide through it. By using our platform, you agree to these terms. If you do not agree, please do not use the site.

You can contact Hut & Tide at [email protected] about the website or these terms.

In these terms, "we", "us" and "our" refer to Hut & Tide. "You" refers to any person who uses the platform, whether as a renter looking to hire a beach hut, or as an owner listing a hut for hire.

Using our platform

You must be at least 18 years old to create an account or make a booking on Hut & Tide. By creating an account, you confirm that you are at least 18 and that the information you provide is accurate and complete.

You are responsible for keeping your account credentials secure. If you become aware of any unauthorised use of your account, please contact us immediately at [email protected].

The same account can be used for beach days and hut-owner tools. Your optional preference when registering does not limit either use or grant permission to manage somebody else's hut. Guest requests remain available where offered; external providers manage their own booking and account requirements.

You agree not to use the platform for any unlawful purpose, to interfere with its operation, or to attempt to access areas of the platform that are not intended for you.

Booking a beach hut

Hut & Tide connects beach hut owners with people arranging hire. Your hire agreement is with the hut owner or booking provider.

Some listings take you to an external provider to check dates and book. That provider confirms availability, the final price, payment arrangements and hire terms.

For on-site hire, choose your dates and guests, review the quoted price and hire terms, and explicitly accept the cancellation policy shown. Follow the booking and payment steps for that hut. Your request keeps the price breakdown, policy and deadline, hire terms and published arrival information you agreed to.

Where payment through Hut & Tide is offered, checkout temporarily reserves your dates. You authorise the full hire amount through Stripe before an owner receives your request. The dates stay reserved while approval is pending. The owner chooses instant confirmation or owner approval, with automatic approval after 48 hours without a decision. We capture payment on approval. Payment is confirmed after we verify it with Stripe; returning from Checkout alone is not confirmation. A hire priced at £0 can be confirmed without a payment.

Earlier or separately managed requests may remain marked unpaid, with payment arranged directly with the owner. Follow the payment route and status shown for your own booking. Check your arrival and key-collection arrangements before your visit.

Check the listing's facilities, access, capacity and hire terms before submitting a request. If you need clarification, contact us or use the provider shown on the listing.

Listing a beach hut

If your hut or council listing is already in our directory, use the claim link where available. You must be authorised to manage the entire listing. We check that authority before granting access. Claim verification does not establish availability, start a subscription or approve your listing content. After taking over a listing, complete the applicable review, payment and setup requirements before it is published again.

If you list a beach hut on Hut & Tide, you confirm that you have the legal right to hire it out and that doing so complies with your council licence, lease or ownership terms.

You are responsible for accurate photos, descriptions, facilities, access details, prices and availability. Owners with a linked hut account can manage their listing, calendar, requests and available payment actions from their owner area. Eligible on-site huts can offer fixed Saturday–Sunday and seven-day prices alongside daily rates; quotes show the applicable charge periods.

Use owner setup to save your hut details and choose advertising with a link to your own booking website, or bookings managed on Hut & Tide. We review new listings before publication. Completing Stripe setup does not itself approve a listing.

Before accepting on-site requests, publish the dates and prices you can offer, clear hire terms and your selected cancellation policy. Acceptance uses the price, policy and terms recorded with the request. Payment holds and confirmed bookings reserve dates and count towards any configured rental allowance.

You must check any council day caps, price limits, residency rules and other restrictions before confirming hire. The calendar enforces the hire limits you configure, including an optional allowance for each January–December calendar year. It does not independently verify your permission to let, residency requirements, permitted prices or every condition of your agreement. Record hire arranged elsewhere and reconcile missing historical usage before relying on the displayed allowance.

Keep private access codes out of public listing fields. Share any sensitive arrival instructions directly with the confirmed guest.

Payments and fees

Hire payments

There is no separate request fee. Where your booking uses payment through Hut & Tide, authorise the full hire price through Stripe Checkout before the displayed deadline. Payment is captured only when the booking is approved. A declined or withdrawn request releases the uncaptured authorisation. Stripe handles your card details. We do not collect staged balances or a separate booking deposit through this flow.

For an unpaid booking or one made on an external website, follow the payment arrangements agreed with that owner or provider. An existing unpaid booking is not automatically converted into a Stripe payment.

Owner listing prices

The published bookings-plan commission is 12%, and advertising costs £5 per month per hut. After your advertising listing is approved, you can start its recurring subscription through Stripe Checkout. No advertising subscription starts while your listing is awaiting review.

Stripe shows the subscription price before you agree to pay. Manage payment details, invoices and cancellation through the billing link in owner setup. Check the effective cancellation date shown there. An unpaid, cancelled or expired subscription can remove the advertising listing from public results.

Withholding or removing a listing does not itself cancel its subscription. Use the billing portal to cancel, or contact our team for help with billing when a listing is under review.

Owners choosing bookings on Hut & Tide complete Stripe’s hosted payout-account setup. Identity and bank details are supplied directly to Stripe. For a paid on-site booking, the agreed listing commission is recorded when the request is made and retained from the owner’s share when we process their transfer after checkout. Later changes to published pricing do not change that booking's recorded commission. We process your share on the final hire date after its saved departure time (23:59:59 UK time if absent), checking refunds, disputes and payout-account readiness first. A partial refund reduces your share and the corresponding commission proportionally. A later refund may require recovery of money already transferred. Stripe manages bank payout timing; a paid booking does not mean the payout has reached your bank.

External bookings

When a listing links to another booking website, that provider handles its own payments and charges. Read its terms and final price before booking.

Changing the booking route

For a hut registered through owner setup, contact us to change its rental route so that any subscription and existing reservations can be handled correctly. Editing availability or hire information does not cancel a subscription, change the agreed route or cancel confirmed reservations.

Cancellations and refunds

Read and explicitly accept the cancellation policy shown before sending an on-site request. Owners choose a non-refundable policy or a full hire refund when cancellation occurs at or before the shown 7, 14, 21 or 28-day deadline. Your booking keeps the policy and exact deadline you agreed to; later listing changes do not replace them.

The deadline is calculated in UK time from the first hire date and recorded arrival time, or midnight if no arrival time is supplied. Your quote and booking show the exact date and time. At or before that deadline, cancellation refunds the remaining hire payment. After it, or for a non-refundable booking, the policy refund is zero.

Use your private booking page to review the refund and retained amount, then confirm cancellation. For these policies, cancellation follows the saved entitlement automatically and does not need the owner's approval. If the deadline passes before you confirm, we ask you to review the updated amount. A free booking can be cancelled without a refund.

You can also withdraw a pending request or cancel an unpaid payment hold. If an uncertain payment completes after that cancellation, it must be returned rather than confirming the cancelled hire. Earlier bookings without a structured policy use their original terms and cancellation-request process; contact us if you need help.

An owner cancelling a booking themselves must refund the remaining hire payment. Owners can give a more generous refund, including an additional refund after cancellation, but cannot reduce a refund already due under the saved policy. They can also issue a partial refund without cancelling the booking.

Your booking page shows cancellation and refund progress. A refund awaiting confirmation is not yet a completed refund, and the time it takes to reach your payment method depends on Stripe and your bank. A payment hold must be checked with Stripe before it can safely be released. Existing payment and refund obligations remain recorded if the listing becomes unavailable.

An unpaid request has no payment to refund through Hut & Tide. If you have paid the owner or an external provider separately, arrange any cancellation charge or refund with them under the agreed terms.

Deposits and damage

Deposits

Hut & Tide's on-site payment flow collects the full hire price and does not collect or hold a separate damage deposit. Check any separate hire or damage-deposit arrangement with the owner or external booking provider before paying.

Damage

Hut & Tide does not handle damage claims or disputes between owners and renters. Owners should have appropriate insurance and make their expectations clear before hire. Deal with any damage or insurance claim directly with the owner and insurer.

Your content

You retain ownership of any content you upload to the platform, including photos, descriptions and reviews. By uploading content, you grant Hut & Tide a non-exclusive, royalty-free licence to use, display and distribute that content on the platform and in marketing materials.

You must not upload content that is misleading, offensive, unlawful or that infringes the rights of any third party. We reserve the right to remove content that breaches these terms.

Our responsibilities

Hut & Tide provides a platform for connecting beach hut owners with renters. We are not a party to the hire agreement between the owner and the renter, and we are not responsible for the condition of any beach hut, the conduct of any user, or the outcome of any booking.

We take reasonable steps to verify owners and listings, but we do not guarantee the accuracy of any listing or the suitability of any hut for your purposes.

Our liability to you is limited to the amount of commission or fees we have received in connection with the relevant booking or listing. We are not liable for indirect or consequential losses.

Termination

You may close your account at any time by contacting us. Any outstanding bookings, payouts or monthly fees will be processed before your account is closed.

We may suspend or terminate your account if you breach these terms, if we receive complaints about your conduct, or if we reasonably believe your use of the platform is harmful to other users or to Hut & Tide.

Changes to these terms

We may update these terms from time to time. When we do, we will update the "last updated" date at the top of this page. If the changes are significant, we will notify you by email or through the platform. Your continued use of the platform after changes are published means you accept the updated terms.

Contact us

If you have questions about these terms, please contact us at:

Hut & Tide
Email: [email protected]